We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@miryontime.com. Please note that returns will need to be sent to the given address. We have different return addresses per region and will look for the best one depending on your location. We will provide return details & instructions per e-mail.
If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@miryontime.com.
To ensure you receive the correct Oryon Band, the fastest way is to return your item and, once the return is approved, place a new order for the desired variant or color.
We offer free exchanges in certain cases. If your Oryon Band doesn’t meet your expectations, please email us and we’ll assist you.
Cancelations can't be done because our warehouse is fully automated and we buy shipping labels forward products almost 12 hours after ordering. The order is already in transit and the customer should wait till the package arrives, and can then return it to us once the package arrives at their address, we are here to support.
However; we can sometimes change address details, sizes or variants last moment. If the customer sees something is incorrect, they should reach out to us as soon as they notice.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@miryontime.com.
